After reading Matty Mariansky’s article ‘All Talk and No Buttons: The Conversational UI’, I began to ponder how I might experiment with this concept.
Using the Slack API and Slash Commands, I built a bot that takes coffee orders and sends them to our studio barista. Orders are managed via a web-based dashboard, and when ready to collect a notification is sent back.
After rolling out this prototype in the studio, it was interesting to observe how users responded. It was a hit amongst staff, however the barista found it anti-social — an interesting insight.